ISO 20000 1 2011

ISO 20000 1 2011

International IT Service Management Standard

What is ISO 20000 Certification?

Due to the development in the use of IT technologies, many organizations started focusing on service rendering quality. Availability of IT-services management system in compliance with ISO 20000 will help organizations to determine main directions for rendering quality services taking into account the stakeholders. IT Service management system (ITSMS) – management system used for determination of service direction and control of service provider activities in respect of service management.

ISO 20000 Certification is for corporations striving to sustain through their information resources. ISO 20000 is an information technology service management system, which helps the business to grow through effective technological balance.

ISO 20000-1:2011 is the only standard in the family against compliance to the requirements of which organization’s information technology service management system can be certified. Although service management system certification is voluntary, such certification provides an independent assessment of service management system effectiveness.

Benefits of ISO 20000 Certification

  • ISO 20000 Certification increase personnel motivation through traceability and preciseness of functional responsibilities
  • ISO 20000 Certification provides enhancement of customer, partner and other stakeholders’ trust
  • ISO 20000 Certification provides in receiving international recognition and promotion of company’s image on internal and external market
  • IT Service management system (ITSMS) increase the efficiency and reliability of IT-services provision
  • IT Service management system (ITSMS) provides mitigation of risks, effects and damage, caused by Information Technology and Information Security incidents
  • ITSMS Certifications cause reduction of costs for promotion and regular development of information technologies in general
  • ISO 20000 Certification broadening company’s options for participation in government contracts.
  • ISO 20000 implementation can improve efficiency, reliability and consistency of IT services
  • ISO 20000 implementation provides methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement

Requirements of ISO 20000 Certification for Business?

There are four essential steps to becoming an ISO 20000 certified business.

1. Develop your management system

  • Identify your business processes.
  • Document processes i.e. ISO 9001:2015 manual, ISO 9001:2015 Procedure, ISO 9001:2015 Audit Checklist etc. with the involvement of employees.
  • Review, approve and distribute the documents of ISO 9001:2015 to those who need

2. Implement your system

  • Ensure ISO 9001:2015 procedures are being performed as they are described in your documentation.
  • As per ISO 9001 guidelines ensure employees are trained in a proper way for the tasks they are performing.
  • Create effectiveness of their reporting systems to cover inspection, testing, corrective actions, preventive actions, management review meetings, monitoring of objectives, statistical techniques and so on.
  • Monitor the effectiveness of your processes through the use of measurable data, where possible.
  • Review and required action taken to improve in the areas required.

3. Verify the effectiveness of your system

  • Conduct the audit and review the processes and system for compliance and effectiveness. Observe, interview people and look at sample records.
  • Identify and report strengths and weaknesses of the management system.
  • Take corrective or preventive action as required.

4. Registration of your system

  • Select the appropriate auditing body for external registration/audit.
  • Submit your ISO 9001:2015 management system documentation for review to ensure it complies with the ISO 9001:2015 standard.
  • Prepare for review by an external auditor to confirm that the system’s requirements are being satisfied and that the management system is implemented effectively.

How to get ISO 20000 Certification from ABCI?

  1. Inquiry Form/Client Initiation Form:
    Requesting an inquiry form enables us in identifying scope, size of the firm and complexity. This will enable us to decide the best possible quote.
  2. ISO 20000 Training (Optional):
    We can provide workshops, seminars or training courses to help your employees’ / people to understand the (ITSMS) standards and its requirements.
  3. ISO 20000 Pre-Assessment (Optional):
    This is an optional service offered by ABCI. Through this ABCI will be in a better position to understand your existing IT Service management system.
  4. ISO 20000 Audit (Formal Assessment):
    This is an assessment in which audits are conducted as per ISO 20000 audit checklist and strategies are revised and implemented.
  5. ISO 20000 Certification & Marks:
    On successful audit of ISO 20000-1, we’ll issue a certificate of registration to your company, clearly outline scope of your certification.

For complete process, please download this file.